Privacy policy

The short version

  • We collect the information we need to quote, process and deliver your order, plus basic data about how you use our site.
  • We use it to fill orders, arrange shipping, communicate with you, screen for fraud, and improve our site and marketing.
  • We share it only with the companies that help us do those things, such as Shopify, payment processors, manufacturers and freight carriers, or when the law requires it.
  • Contact us anytime to ask what we hold about you, or to have it corrected or deleted.

Information we collect

Information you give us. When you place an order, request a quote or contact us, we collect your name, company, billing and shipping addresses, email address, phone number and payment information. We call this "Order Information."

Information collected automatically. When you visit conceptservices.co (the "Site"), we automatically collect information about your device and how you use the Site. This includes your web browser, IP address, time zone, the pages and products you view, the websites or search terms that referred you, and how you interact with the Site. We call this "Device Information." We collect it using:

  • Cookies: small data files placed on your device, often with an anonymous unique identifier. To learn more about cookies and how to disable them, visit allaboutcookies.org.
  • Log files: records of actions on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
  • Web beacons, tags and pixels: electronic files that record how you browse the Site.

In this policy, "Personal Information" means both Order Information and Device Information.

How we use your information

  • Processing payments, placing your order with each manufacturer, arranging shipping, and sending invoices and order confirmations
  • Communicating with you about orders, quotes, deliveries, freight claims and returns
  • Screening orders for potential risk or fraud (in particular, using your IP address)
  • Improving the Site, for example through analytics on how customers browse and use it
  • Measuring our marketing and, where it matches the preferences you've shared with us, sending you information or advertising about our products and services

Who we share it with

We share Personal Information only with the companies that help us run our business and fill your order:

We may also share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to protect our rights.

Advertising and your choices

We use Personal Information to show you targeted ads and marketing we believe may interest you. To learn how targeted advertising works, visit the Network Advertising Initiative.

You can opt out of targeted advertising here:

Please note that we don't change the Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

Contact us to ask what Personal Information we hold about you, or to have it corrected, updated or deleted.

If you are a European resident, you have the right to access, correct, update or delete your Personal Information. We process your information to fulfill contracts we may have with you (for example, when you place an order) or to pursue the legitimate business interests listed above. Your information will be transferred outside of Europe, including to Canada and the United States.

How long we keep it

When you place an order, we keep your Order Information for our records unless and until you ask us to delete it.

Minors

The Site is not intended for individuals under the age of 18.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

Questions

A real person is here to help with privacy questions, requests or complaints: 866-474-2537 · solutions@conceptserv.com

By mail:
Venture Projects, Inc., dba Concept Services
12521 Amherst Drive
Austin, TX 78727