Shipping policy

Receipt of Equipment
1. Upon receipt of any shipment, it is the responsibility of the customer or customer’s receiving agent to inspect the
shipment for any visible damage. Damage includes, but is not limited to, any dent, crease, puncture, rip, tear,
crack, buckle, or abrasion. Receipt of any damaged shipment requires immediate communication with Concept
Services regarding the damaged shipment. Detailed, legible notes must be made on the Bill of Lading and/or
Delivery Receipt describing the damage.

2. It is the responsibility of the customer or customer’s receiving agent to immediately contact Concept Services
when a shipment has been refused. Shipments may be refused due to damage, incompleteness, or the site not
being prepared for the delivery.

3. The customer or customer’s receiving agent is financially responsible for any repair or replacement of any
damaged items received in good condition. This includes Concealed Damage. A clean, signed Bill Of Lading and/or
Delivery Receipt will serve as proof of no visible damage, and acceptance of the freight in good condition.

4. Concealed Damage is defined as; any equipment that is found to be damaged upon open inspection where as
the container has no visible damage, dent, puncture, rip, tear, crack, abrasion, or any other identifying mark. For this
reason, please open and examine all packages when they are delivered and before the delivery driver leaves.
Should there be concealed damaged, contact Concept Services immediately.

5. Upon receipt of any shipment, it is the responsibility of the customer or customer’s receiving agent to inspect and
acknowledge that the shipment is complete as shipped. All shorts or overages must be clearly noted on the Bill Of
Lading and/or Delivery Receipt. Concept Services must be alerted to any shorts or overages the day the miscount is
identified.

6. Customer is financially responsible for replacements of items that are claimed to be missing, when customer or \
customer’s receiving agent signs for these shipments complete.

7. Failure to comply with any portion of the “Receipt of Equipment” scope may result in our inability to secure
compensation from the liable party. Compensation will then become the responsibility of the customer or customer’s
receiving agent.

8. Freight claims are the responsibility of the customer if any damage or loss occurs during shipping. Note that
freight carriers are not required to pay claims in full, and may be refused. The maximum freight claim is only required
to be paid per weight of the shipment, typically $5/lb. Additional insurance is available by request only.

Delivery to site
1. The customer or customer’s receiving agent will be responsible for all charges incurred because of delayed
delivery, provided the customer or customer’s receiving agent causes the delay. These additional charges are
usually storage fees a freight carrier will charge when holding a shipment that is undeliverable.

2. Cause, as defined by freight carriers, is considered to be anything that is deemed to be the the receiving agent's
control. This includes, but is not limited to: being absent from site at the time of delivery, refusal of delivery, or
improper site preparedness.

3. Concept Services will request 24 hours notice for all deliveries, but this cannot be guaranteed. Concept Services
will place the orders, track the orders and let the job site know when items are “expected or scheduled” to arrive.
This is not a guaranteed service, as Concept Services cannot control each shipper’s schedule. In the event a
shipper ships early and the freight arrives un-announced, do not refuse shipment for this reason. Concept Services
will NOT be liable for re-delivery fees should there be any.

4. In few instances, a carrier will deliver parcels with inside placement. However, in most instances, when a large
piece of freight or large multiple pieces of freight are to be delivered, these will be by a lift gate truck service, and the
customer or customer’s receiving agent is responsible for placing the equipment inside.

Billing
1. Concept Services will place all orders with each manufacturer but will not allow any shipments to occur until
payment in full has been received and processed. Please allow up to 7 business days for personal checks to clear.

2. Any extra services requested of the freight carriers by the customer or customer’s receiving agent will be the
customer’s financial responsibility.